Author: Sukanya

As a Registered Manager, the prospect of a CQC (Care Quality Commission) inspection can be daunting and I remember all too well, the anxiety on the day of the inspector turning up. However, with the right preparation and mindset, you can navigate this process smoothly and confidently and this article aims to provide practical advice […]

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Personal development plans are a great way to structure how your team members achieve their goals and unlock their full potential. In this blog, I will dive into the fundamentals of these plans, how they will benefit your team members and the organisation and provide practical steps to creating a robust plan. What is a […]

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The Worker Protection Act is an amendment of the Equality Act 2010 is a significant piece of legislation aimed at enhancing protections for employees against sexual harassment in the workplace and comes into place in October 2024. With over 40% of workers feeling their workplace lacks adequate safety measures, more remote workers (homecare, courier, food delivery […]

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I recently wrote for LinkedIn about how to handle complaints. Following this I spoke to a number of people. One thing that shone through was that whilst everyone I spoke to investigate their complaints, it was as if we all do it because we know that is the right thing to do as opposed to […]

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Women are the backbone of the health and social care sector, yet their workplace experiences often differ significantly from those of their male colleagues. Recent incidents, such as the one at R.G. Kar Medical College and Hospital in India, serve as stark reminders of the vulnerabilities women face at work. Although these incidents may seem distant, they […]

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Building relationships with residents’ families is critical and the pandemic shone a light on how not all care services were facilitating this effectively (or at all) and in April 2024 the Care Quality Commission released their guidance on visiting someone in a care home, and within this stated that visitation can help improve someone’s care […]

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I remember getting my first role as a manager of a care home, it was both exciting and daunting all at the same time. We are seeing more and more younger managers coming into the sector, but many older ones resigning and leaving and I worry about a knowledge gap between those who have been […]

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Risk assessments are crucial to high quality care delivery but are something that I see time and time again being mentioned in CQC reports under the Caring domain of how providers are failing to support people to be independent whilst managing risks. Diving into some Registered Manager groups there are numerous comments following CQC inspections […]

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One of the biggest changes with the new CQC Single Assessment Framework was the introduction of services being inspected against their Sustainability. I don’t think anyone was surprised it was included, however there were a number of questions about what you should be doing to meet this Quality Statement.  For the first year, Sustainability within […]

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There is often many articles and blogs written about how to achieve a Good or Outstanding Rating, but few guides that tackle and support providers to improve their rating from Requires Improvement back to Good. I am delighted that InvictIQ are supporting me with a four-part series aimed at upskilling managers and providers. Last week […]

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