There is often many articles and blogs written about how to achieve a Good or Outstanding Rating, but few guides that tackle and support providers to improve their rating from

There is often many articles and blogs written about how to achieve a Good or Outstanding Rating, but not many guides that tackle and support providers to improve their rating

We all know the importance of having effective audits in place to check the quality of the service and to ensure that procedures and processes are being followed, but how

Domiciliary audits are not often discussed within social care however they form a key part of the quality assurance, ensuring that care and tasks are being carried out in line

Care home audits are a key part of quality assurance, ensuring that care and tasks are being carried out in line with standards expected, understand what is going well and

Firstly, we need to explore the difference between critical feedback and other feedback so that we can understand its importance. Critical feedback focuses entirely on the problem without providing or

I have long been an advocate for social care learning from other sectors, and it makes sense that this applies not just to the obvious things such as recruitment, retention,

AI-powered chatbots and virtual assistants have been getting some more airtime due to a recent faux pas with DPD and their chatbot. You can read about this here. I had never

A couple of years ago, data really didn’t excite me. I have spent most of my career working for small care providers with limited budgets, but in my current role

In the corridors of Sunrise of Bassett, lavender oil mingles with the soft chime of an electronic reminder. Mrs. Miggins, a resident with a twinkle in her eye, steps out