Building relationships with residents’ families is critical and the pandemic shone a light on how not all care services were facilitating this effectively (or at all) and in April 2024

I remember getting my first role as a manager of a care home, it was both exciting and daunting all at the same time. We are seeing more and more

Risk assessments are crucial to high quality care delivery but are something that I see time and time again being mentioned in CQC reports under the Caring domain of how

One of the biggest changes with the new CQC Single Assessment Framework was the introduction of services being inspected against their Sustainability. I don’t think anyone was surprised it was

There is often many articles and blogs written about how to achieve a Good or Outstanding Rating, but few guides that tackle and support providers to improve their rating from

There is often many articles and blogs written about how to achieve a Good or Outstanding Rating, but not many guides that tackle and support providers to improve their rating

We all know the importance of having effective audits in place to check the quality of the service and to ensure that procedures and processes are being followed, but how

Domiciliary audits are not often discussed within social care however they form a key part of the quality assurance, ensuring that care and tasks are being carried out in line

Care home audits are a key part of quality assurance, ensuring that care and tasks are being carried out in line with standards expected, understand what is going well and

Firstly, we need to explore the difference between critical feedback and other feedback so that we can understand its importance. Critical feedback focuses entirely on the problem without providing or