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We all know the importance of having effective audits in place to check the quality of the service and to ensure that procedures and processes are being followed, but how do you ensure compliance if you have a remote role or oversee several services? In this blog, I look at what mechanisms and tools you […]

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Domiciliary audits are not often discussed within social care however they form a key part of the quality assurance, ensuring that care and tasks are being carried out in line with standards expected, understand what is going well and where there can be improvements. Home care staff are lone working and audits are vital to […]

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Care home audits are a key part of quality assurance, ensuring that care and tasks are being carried out in line with standards expected, understand what is going well and where there can be improvements. Some of the key audits needed in a care home include: This list is not exhaustive, and there may be […]

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Firstly, we need to explore the difference between critical feedback and other feedback so that we can understand its importance. Critical feedback focuses entirely on the problem without providing or suggestion a workable solution, where as feedback focuses on recognising the problem and having ways to resolve the issue to move forward. It is important […]

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I have long been an advocate for social care learning from other sectors, and it makes sense that this applies not just to the obvious things such as recruitment, retention, marketing etc, but also to how we audit. Innovation is how we stay ahead, how we evolve and naturally get better at what we do. […]

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AI-powered chatbots and virtual assistants have been getting some more airtime due to a recent faux pas with DPD and their chatbot. You can read about this here. I had never really thought about them too much as I haven’t had the need to use them, but after going down a rabbit hole on social media […]

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A couple of years ago, data really didn’t excite me. I have spent most of my career working for small care providers with limited budgets, but in my current role I have a whole data and performance team and it has taught me just how valuable data really is for a business and I hope […]

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In the corridors of Sunrise of Bassett, lavender oil mingles with the soft chime of an electronic reminder. Mrs. Miggins, a resident with a twinkle in her eye, steps out for her stroll, her smart pendant silently tracking her path. Yet, beneath the veneer of technological support lies a maze of ethical questions, awaiting careful […]

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I saw a really interesting post over the weekend about the number of different inspections (regulatory, local authority, PAMMS, CCG etc) and the benefits of each, but it got me thinking about how useful any of them are if we do not audit in-between but also the intricacy of both of them going hand in […]

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Horizon, the faulty accounting software at the heart of the Post Office scandal, was not just a technological hiccup; it was a systemic breakdown of ethical considerations and responsible governance. Hundreds of postmasters were wrongly accused of theft and fraud. Lives were upended, careers crumbled. The Post Office, instead of owning up to their mistakes […]

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