Author: Sukanya

There is often many articles and blogs written about how to achieve a Good or Outstanding Rating, but not many guides that tackle and support providers to improve their rating […]

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We all know the importance of having effective audits in place to check the quality of the service and to ensure that procedures and processes are being followed, but how […]

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Domiciliary audits are not often discussed within social care however they form a key part of the quality assurance, ensuring that care and tasks are being carried out in line […]

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Care home audits are a key part of quality assurance, ensuring that care and tasks are being carried out in line with standards expected, understand what is going well and […]

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Firstly, we need to explore the difference between critical feedback and other feedback so that we can understand its importance. Critical feedback focuses entirely on the problem without providing or […]

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I have long been an advocate for social care learning from other sectors, and it makes sense that this applies not just to the obvious things such as recruitment, retention, […]

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AI-powered chatbots and virtual assistants have been getting some more airtime due to a recent faux pas with DPD and their chatbot. You can read about this here. I had never […]

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A couple of years ago, data really didn’t excite me. I have spent most of my career working for small care providers with limited budgets, but in my current role […]

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In the corridors of Sunrise of Bassett, lavender oil mingles with the soft chime of an electronic reminder. Mrs. Miggins, a resident with a twinkle in her eye, steps out […]

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I saw a really interesting post over the weekend about the number of different inspections (regulatory, local authority, PAMMS, CCG etc) and the benefits of each, but it got me […]

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