Author: Sukanya

Horizon, the faulty accounting software at the heart of the Post Office scandal, was not just a technological hiccup; it was a systemic breakdown of ethical considerations and responsible governance. Hundreds of postmasters were wrongly accused of theft and fraud. Lives were upended, careers crumbled. The Post Office, instead of owning up to their mistakes […]

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GenAI has moved past its early stages and become a significant presence in the world of artificial intelligence. Since 2022, it has gained strong momentum, thanks to tools like ChatGPT and DALL-E 2. By 2023, GenAI established itself as more than just a temporary trend. OpenAI’s ChatGPT, with its widespread user adoption, showcases GenAI as a powerful and […]

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Picture this: Mrs. Miggins, safely tucked in bed, sleeping soundly, her smart bedding system keeping watch. A subtle change in her breathing, a twitch in her sleep – the mattress detects it all, silently sending an alert to her carer. Still sporting rumpled blonde hair and mismatched socks, Mr Johnson, greeted by Dilyn – a friendly […]

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Before the days of the Single Assessment Framework it was easier to have a relationship with the regulator. The new framework saw a change in the CQC’s staffing structure and the removal of named inspectors. Whilst the removal of these named inspectors will provide equality to all services as some had this and some didn’t, […]

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CQC plans to roll out use of the Single Assessment Framework on 21st November 2023. This one framework will apply to all sectors registered with CQC. It will also be used to assess local authority commissioning of social care and Integrated Care Systems. The same new Framework will be used to assess new services when making […]

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Compliance is crucial when it comes to social care, and failures can lead to large fines and possible imprisonment. There is a different regulatory body per nation of the UK. In England this is the Care Quality Commission (CQC), Scotland has the Care Inspectorate, Wales have the Healthcare Inspectorate Wales (HIW) and Ireland have The […]

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Technology is rapidly changing the social care landscape, and sometimes things move so quickly we miss what is available. Age UK estimates there are 1.4m chronically lonely older people in England, and I thought I would take a moment to dive into some of the technology that is assisting our elders and supporting them to […]

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With the upcoming changes to the way the CQC regulate, I thought it would be a good time to stop, reflect on the changes that are being made and look at what the regulator is looking for. What changes are happening? Historically inspections have been face-to-face, with an inspector visiting you and going through records […]

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Is compliance at the forefront of all you do? All too often, compliance ends up being a tick box exercise, and it is imperativet that this is not the pathway we take. In this blog, I look at why compliance should be a top priority, but before diving in, let’s take a look at some of the […]

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We know the importance of building a relationship with the regulator, however with more and more of us not having a named inspector, this is getting harder to achieve. In this week’s blog, I look at the touch points, how to manage them and some tips I would implement to build that relationship with the […]

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