There is so much emphasis on upskilling our workforce, which I completely understand and agree with, but all too often there is less focus on the development of our Registered

Care Compliance Leads are on the increase within the sector, across both care homes and home care services as we move to an era of feedback and enhanced quality of

We all know the famous saying in social care ‘if it’s not documented, it didn’t happen’ and this has underpinned a golden thread for generations of care workers to ensure

The change of the CQC Single Assessment framework saw a shift from providers ticking boxes to evidence good quality care to a cultural of continuous improvement with CQC placing a

I often reflect back on my journey in my current company, and previous ones around the changes that I have made and/or influenced, and one repeated them is around the

Social care providers, both homecare and residential are under increasing pressure to deliver safe, effective and person-centred care. With an ageing population and rising complexity of needs, auditing has become

Communication is important in any sector, however in social care I think it is vital. Having worked in an admin function pre social care, I remember this being mainly notes,

In any organisation, conflict is not a question of if, but when. Whether it’s a clash of personalities, misaligned goals, poor communication or pressure from demands, conflict is a natural byproduct of

In the world of social care, managers are often the glue holding everything together. We all know they are not just overseeing operations, but mentoring staff, ensuring compliance, managing rotas,

Last week I touched on the importance of care planning, and what should be included and how to review them. If you missed this, you can read it here. I mentioned