Operational Efficiency and Time Savings from data based Shift Management

Helping a mid-sized senior care provider to reduce shift and rota management pressures and save operational time. The objective was to save unnecessary operational time spent on admin tasks, reduce cost to serve and minimise clock-in and clock-out anomalies

Call for Change

Managing rota within a care setting can be time consuming and stressful.For this mid-sized player with residential and nursing Care Homes in UK, introduction of a new Rota Management and Rostering software resulted in increased operational workload.  The larger homes were spending up to 5-7 hours additionally every week to manage shift anomalies. The need of the hour was to free up time and resources for the operational team and to establish a solution that enabled a quicker and better way of planning and managing shifts

The Journey

The project kicked off with matrix team of cross functional team members

Co-designing the solution:

The solution was co-designed with the team. A service design approach enabled the co-creation of a customised solution that could be adopted with minimal disruption to the employees and the customers

Test, learn and iterate:

A continuous improvement technique to change management was followed where by eight (8) incremental changes were identified from the grounds up and deployed in quick successions. The incremental changes were delivered over 45 days to achieve the targeted results

A Valuable Difference

  • Data based approach to problem solving and identifying the root cause meant the solutions could be targeted on areas where the chances of impact and success were higher
  • Enhance employee experience by reducing the barriers to efficient attendance recording and sign in/sign out
  • Operational time saved reduced unnecessary pressures on both the home management team and the frontline team





45 Days