Helping a large senior care provider to reduce medication error. The objective was to introduce clearly defined medication management policies, standard operating procedures and governance mechanisms to reduce medication errors.

The project kicked off with team of specialists, care home managers and frontline employees involved with medication management.

Collaborative Problem Solving:

Multiple working sessions were conducted to identify the real pain areas with review and analysis of  medication errors data to identify the patterns. A future vision for how medication ordering, checking, storing, administration and recording should be conducted was established. RFP process was conducted to identify specialist training providers to partner for delivering bespoke trainings.

Continuous Improvement Agenda:

A rigorous governance cycle was established, with integrated tools and techniques for conducting root cause analysis of medication errors and Individual improvement plans for targeted competency development of employees and reduction in medication errors.