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One key observation was that, although everyone they spoke to, took the time to investigate complaints, it often seemed driven more by a sense of obligation rather than a true understanding of the significant value and benefits this process could bring to their organisations and teams.
In April 2024, the Care Quality Commission emphasised that visitation improves care by allowing relatives to check on their loved ones and communicate important information to staff.
Historically inspections have been face-to-face, with an inspector visiting you and going through records and documentation, however as we move into the digital way of working, the CQC are doing away the same.
Is compliance at the forefront of all you do? All too often, compliance ends up being a tick box exercise, and it is imperative that this is not the pathway we take.
We know the importance of building a relationship with the regulator, however with more and more of us not having a named inspector, this is getting harder to achieve.
Discover how involving family and friends can supercharge care quality, ignite trust, and transform the care experience. From boosting communication to enhancing transparency, these strategies will reshape the future of elderly care.
Dive into the transformative world of Root Cause Analysis (RCA). Discover the key to enhancing care quality, mitigating risks, and ensuring compliance. Empower your team and elevate care outcomes.